TRAIN FOR TOMORROW WITH FORBES

Welcome to the Forbes Travel Guide Online Hospitality Training Program! This free resource, powered by Lobster Ink/EcoLab, is available to all City of Miami Beach-based employees, and provides dynamic, web-based learning courses for improving your hospitality skills and elevating the guest experience.

This amazing program is proudly offered to you by the Miami Beach Visitor and Convention Authority, in partnership with the Greater Miami and The Beaches Hotel Association.


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Forbes Travel Guide Online Hospitality Training - Customized Learning Paths and Essential Public Health Training Program

These Online Training courses teach employees and management how to articulate the universal foundation of great service to elevate the guest experience and offer lessons based on the philosophy of paying attention to details in order to create the highest level of guest interaction. In addition to the fundamental training course, Learning Paths customized for employees and managers' specific tasks within an organization are also available. A certificate will be issued upon completion of each Learning Path. They include:

  • Introduction to Miami Beach Hospitality Standards
  • The Guest Journey - Front of House Training
  • Where the Magic Happens - Back of House Training
  • The Places to See and be Seen - Pool & Beach Training
  • Cheers to Miami Beach! - Bar & Lounge Training
  • Order Up! - Dining Training

The Essential Public Health Training Program being offered includes interactive training on heightened hygiene protocols and new service etiquette. The courses include:

  • COVID- Reducing the Risk of Infections
  • Reducing Exposure to COVID-19
  • Effective Use of Face Coverings and Gloves
  • Heightened Cleaning and Disinfecting
  • Reassuring Customers (Food Retail)

ACCOUNT REGISTRATION

Get started by registering for a free account! Once registered, you will have access to the Lobster Ink/EcoLab online training courses and Learning Paths.

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Leadership 101 Live Online Webinar 

This free virtual hospitality training session is designed for managers and leadership. The training is 90 minutes in duration, followed by a 30 minute Q&A session. The next online webinar will take place Monday, February 28, 2022 at 1:00 pm.  Additional details pertaining to the session topic will be available soon.

February 28, 2022 Session: Registration Information Available Soon!


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Frontline 101 Live Online Webinar 

This free virtual hospitality training session reviews foundational standards of exceptional service, to establish trust and put guests at ease, and is designed for all venues and areas, including front-line staff and managers. This training is 60 minutes in duration. The next online webinar will take place Monday, February 28, 2022 at 3:30 pm.  Additional details pertaining to the session topic will be available soon.

February 28, 2022 Session: Registration Information Available Soon!